Service terms

What this service is

The Dog-Friendly Route researches and writes personal, car-free travel plans for people travelling with dogs. It is an information and research service. We do not sell transport tickets or accommodation, we make no bookings, and we are not a party to any booking you make with an operator or accommodation provider.

What a €39 route confirmation includes

• One route you already have (or that our free check gave you): one start, one destination, one way or return, any number of connections
• Every connection checked against the operator’s own rule for your dog and your dates, with the source and the date we checked it
• The dog’s ticket for each connection: what to buy, where, and what it costs
• The connection to protect, what to do if the plan slips, and a better route where one exists
• A travel card with the operator’s rule in its own words
• Delivery by email, usually within two days of payment

What a €139 trip plan includes

• One trip: one origin, one travel window, up to three stays, round trip or one way
• The place recommended or checked, and why the runners-up lost
• One recommended route with as many trains, buses and ferries as it needs, each connection confirmed as above
• Up to two alternatives: another place that fits, or another way there
• Day-trip ideas from your bases, with their dog rules
• Booking order and notes on what to recheck before you book
• Delivery by email within the window we agree when we accept your request, usually about five days
• Winter rate: 20% off the trip plan for trips travelling between 1 November and 31 March (€109)

What it does not include

• Bookings, reservations or tickets of any kind — you book directly and stay in control
• Guarantees that an operator will carry your dog, run the service, or hold a price — operators decide on the day
• Monitoring your trip after delivery (the plan tells you what to recheck and when)
• Longer or multi-trip itineraries — we scope those individually before you pay
• Stays, day trips and destination advice in a route confirmation — that is what the trip plan is for
• Legal or veterinary advice

How it works

Sending the trip form is free. Within 24 hours we tell you whether we can take your request on and which of the two services it is. Payment happens only after we accept it, and research starts when payment arrives. One round of questions by email is included after delivery. If we cannot produce a workable recommendation for your accepted request, we refund the full amount.

Changes

If your dates or ideas change before delivery, reply to our email thread — we work changes into the plan while it is still in research, as long as it stays the same trip. After delivery, one round of clarification questions is included. A different trip — new destination, new window, added stops — is a new request, quoted separately.

Right of withdrawal

When you pay, you agree that work on your plan begins immediately. Under EU distance-selling rules, your 14-day right of withdrawal ends once the plan has been fully delivered. Before delivery, the statutory right applies as written in law.

Accuracy

Every rule and timetable in a plan is checked against the operator's own published information and dated. Operators change rules, timetables and services, and they make the final decision on the day of travel. The plan names what is most likely to change and when to recheck it; please verify times and rules with the operator when you book.

Liability

Our liability in connection with a plan is limited to the amount you paid for it, except where the law does not permit such a limitation (for example, in cases of intent or gross negligence, or injury to life, body or health).

Operator and applicable law

The service is operated by Catrina Yeldon — full details on the Legal & privacy page. German law applies.